Kashilon, a brand under Amber Texcraft Solutions, is committed to ensuring a smooth shopping experience for our customers. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns and Exchanges
- Products can be returned or exchanged within 7 days of delivery.
- The item must be unused, unwashed, and in its original packaging with tags intact.
- Returns will only be accepted if accompanied by a valid proof of purchase (invoice or order confirmation).
- Customized or personalized products are not eligible for returns unless they are defective or damaged.
2. Return Process
- Customers can place a return request by clicking the Refund button under their orders in the account page.
- Alternatively customers may initiate a return, by contacting our customer support team at [support@kashilon.in] or call [+917771005100].
- Provide your order details and reason for return.
- Our team will guide you through the return process and provide a return shipping address.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refund Policy
- Once the returned product is received and inspected, refunds will be processed within 5-6 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges and COD fees (if applicable) are non-refundable.
- If the product is found to be used, damaged, or not in its original condition, the return request may be rejected.
4. Exchange Policy
- We do not offer exchanges at this time. If you wish to get a different product, please return the original item and place a new order.
5. Damaged or Defective Items
- If you receive a damaged or defective product, notify us within 2 days of delivery.
- Provide clear images of the defect/damage along with your order details.
- We will arrange for a replacement or issue a full refund at no additional cost.
6. Cancellations
- Orders can be cancelled before they are shipped for a full refund.
- Once an order is shipped, it cannot be cancelled, and you must follow the return process.
- To cancel an order, contact our support team at support@kashilon.in or call +917771005100.
7. Non-Returnable Items
- Personalized or customized products.
- Items purchased on final sale or clearance.
- Gift cards and promotional items.
8. Contact Us
If you have any questions regarding our refund and return policy, please reach out to us:
- Email: support@kashilon.in
- Phone: +917771005100
- Address: 234, Devi Ahilya New Cloth Market, Indore-452009
Thank you for shopping with Kashilon Home Linens!